Fees

At Maple Leaf Medical Centre, we bulk bill all eligible patients for Medicare-covered services.

Services not covered by Medicare attract a private fee. These include (but are not limited to):

  • Driver’s licence / fitness-to-drive assessments

  • Pre-employment medical assessments

  • WorkCover / TAC consultations & certificates

  • Medical reports, forms & letters (insurance, superannuation, fitness-for-work, etc.)

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Repeat Scripts

Patients who require repeat prescription may be able to place an order via the reception or make a script-only appointment if they have been seen within the previous three (3) months for a consultation.

  • If you have run out of medication and the medication is required on the day, you will be offered an on-the-day appointment with a clinic GP. We do require at least 72 hours' notice for script requests without an appointment.

  • Scripts may not be written under the following conditions:

    • The requested medication is not currently being taken;

    • Three months have passed since the last consultation;

    • Authority-approved items are required; or

    • You are not a regular patient of Maple Leaf Medical Centre.

  • Patients who have not seen a GP in the previous three (3) months will require an appointment before any scripts will be written.

  • In the event that your request for a script is denied by the doctor, our reception staff will endeavour to contact you to inform you; you will therefore then need to schedule an appointment.

Test Results

At Maple Leaf Medical Centre, we do not not give laboratory results to our patients over the phone — UNLESS IN AN EMERGENCY, when the doctor will have to call you directly.

  • All patients are responsible for obtaining the results of any investigations performed. If you do not hear from the clinic regarding your results, make no assumption about the results. Our reception staff may advise you that your doctor has requested for you to attend a follow-up to discuss your results.

  • X-rays, Ultrasounds, CT and MRI scans procedures all require you to book a follow-up appointment with the doctor in order to receive the results, which will not be discussed with you over the phone. Kindly book a follow-up appointment once you have done your test.

  • Having a normal result does not mean all your concerns have been addressed. Unless you follow up with the result, we may assume that your concern has been addressed. It is a partnership association to ensure we are able to deliver on our promise.

  • Maple Leaf Medical Centre absolves itself of any consequence that may arise from any laboratory results given to you by the reception staff members, since they are neither authorised nor qualified as medical practitioners to disclose or discuss such results with you.

Home Visits

We are trying to provide Home Visit service but currently there is very limited appointment due to shortage of staff. Please contact our Maple Leaf Medical Centre, and our staff will be pleased to advise you how to organise a home visit by the National Home Doctor Service (after hours).

The National Home Doctor Service may be contacted at 137 425.

After Hours

Remember, in the event of an emergency, always call 000.

We understand that from time to time you may require medical care when our centre is closed. As part of our commitment to patient care, we have an agreement with the National Home Doctor Service whom you may reach by calling 137 425.

When you phone the Service, please have the following patient’s details ready:

  • Phone number

  • Full name

  • Date of birth

  • Gender

  • Full address

  • Symptoms

Email Policy

Our practice email is for general administrative enquiries only and is not monitored continuously. Please do not use email for urgent medical concerns, appointment requests, or emergencies.

Emails are reviewed during business hours, and we aim to respond within 2–3 business days.

Social Media Policy

Our social media channels are used to share practice updates, health information, health promotion, and community information. They are not monitored continuously and should not be used for appointments, medical advice, or urgent health concerns.

Please do not post personal or confidential health information. We reserve the right to remove inappropriate or offensive comments to maintain a respectful and supportive online environment.

Feedback & Complaints

We value your feedback and are committed to continuously improving our services. Feedback, compliments, suggestions, and complaints are treated confidentially and reviewed promptly.

Where contact details are provided, we aim to acknowledge your feedback within 2 business days and respond as soon as practicable following appropriate review.

If you have a complaint or concern, please contact our Practice Nurse:

Ms Tien Lam (Natalie)
181 Edgars Road, Thomastown VIC 3074
Email: info@mapleleafmedical.com.au

We welcome your feedback and appreciate the opportunity to address any concerns and improve our services.